/* ============ 页面作用域变量 ============ */
.page-contact {
  --contact-gold-soft: #EAD9BE;
  --contact-red-soft: #F5DCD2;
  --contact-blue-soft: #DEE8F2;
  --contact-green-soft: #DBEDE4;
  --contact-bubble-agent: #FFF9F0;
  --contact-bubble-user: #E3EBF3;
  --contact-bubble-options: #F4E8D6;
  background: var(--paper);
  color: var(--ink);
  overflow-x: hidden;
}

/* ============ 会话标题区 ============ */
.page-contact .contact-hero {
  position: relative;
  padding: calc(var(--spacing-md) + 20px) 0 var(--spacing-xl);
  background:
    linear-gradient(135deg, var(--paper-deep) 0%, var(--paper) 52%, #FBF3E4 100%);
  border-bottom: 1px solid rgba(201, 167, 106, 0.45);
  overflow: hidden;
}
.page-contact .contact-hero::before {
  content: "";
  position: absolute;
  top: -140px;
  right: -90px;
  width: 320px;
  height: 320px;
  border: 42px solid rgba(201, 167, 106, 0.10);
  border-radius: 50%;
  pointer-events: none;
}
.page-contact .contact-hero::after {
  content: "";
  position: absolute;
  bottom: -96px;
  left: 5%;
  width: 180px;
  height: 180px;
  border: 28px solid rgba(176, 58, 46, 0.07);
  border-radius: 50%;
  pointer-events: none;
}
.page-contact .contact-hero-inner {
  position: relative;
  z-index: 1;
}
.page-contact .breadcrumbs {
  margin-bottom: calc(var(--spacing-md) + 12px);
}
.page-contact .breadcrumbs ol {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  list-style: none;
  margin: 0;
  padding: 0;
  font-size: 14px;
}
.page-contact .breadcrumbs li {
  display: flex;
  align-items: center;
  gap: 8px;
  color: rgba(45, 42, 38, 0.65);
}
.page-contact .breadcrumbs li:not(:last-child)::after {
  content: "·";
  color: var(--gold);
  font-weight: bold;
}
.page-contact .breadcrumbs a {
  color: var(--blue);
  text-decoration: none;
  transition: color var(--transition);
}
.page-contact .breadcrumbs a:hover {
  color: var(--red);
}

/* 聊天标题栏 */
.page-contact .chat-titlebar {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: 14px;
  position: relative;
}
.page-contact .chat-titlebar-seal {
  width: 76px;
  height: 76px;
  border-radius: 50%;
  background: var(--gold);
  border: 3px solid var(--gold-bright);
  box-shadow: 0 8px 20px rgba(201, 167, 106, 0.35);
  display: flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
}
.page-contact .chat-titlebar-seal .seal-ring {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  border: 2px dashed var(--red-deep);
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-display);
  font-size: 28px;
  font-weight: bold;
  color: var(--red-deep);
  background: rgba(255, 249, 240, 0.75);
}
.page-contact .chat-titlebar-text {
  max-width: 620px;
}
.page-contact .chat-titlebar-text .section-kicker {
  display: inline-block;
  margin: 0 0 6px;
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 1px;
  color: var(--red);
  text-transform: uppercase;
}
.page-contact .chat-titlebar h1 {
  margin: 0 0 10px;
  font-family: var(--font-display);
  font-size: 36px;
  line-height: 1.2;
  color: var(--ink);
  letter-spacing: 2px;
}
.page-contact .chat-titlebar-sub {
  margin: 0;
  font-size: 15px;
  line-height: 1.7;
  color: rgba(45, 42, 38, 0.78);
}
.page-contact .online-badge {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  background: var(--white-warm);
  border: 1px solid var(--gold);
  border-radius: 999px;
  padding: 6px 14px;
  font-size: 13px;
  font-weight: 600;
  color: var(--green);
  box-shadow: var(--shadow-panel);
}
.page-contact .online-badge .online-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--green);
  box-shadow: 0 0 0 3px rgba(30, 111, 80, 0.15);
}

/* ============ 聊天记录区 ============ */
.page-contact .contact-chat {
  padding: var(--spacing-lg) 0 var(--spacing-md);
}
.page-contact .chat-shell {
  background: var(--white-warm);
  border-radius: 24px;
  border: 1px solid rgba(201, 167, 106, 0.6);
  box-shadow: var(--shadow-panel), 0 20px 44px rgba(45, 42, 38, 0.05);
  overflow: hidden;
  position: relative;
}
.page-contact .chat-shell::before {
  content: "";
  position: absolute;
  inset: 0;
  border-radius: 24px;
  pointer-events: none;
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.8);
  z-index: 2;
}
.page-contact .chat-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 18px;
  background: var(--red-deep);
  border-bottom: 2px solid var(--gold);
  position: relative;
  z-index: 1;
}
.page-contact .chat-head::after {
  content: "";
  position: absolute;
  bottom: -2px;
  left: 18px;
  width: 72px;
  height: 2px;
  background: var(--gold-bright);
}
.page-contact .chat-head-title {
  font-family: var(--font-display);
  font-size: 20px;
  font-weight: bold;
  letter-spacing: 1px;
  color: var(--white-warm);
}
.page-contact .chat-head-status {
  font-size: 12px;
  color: var(--gold-bright);
  background: rgba(255, 249, 240, 0.12);
  border-radius: 999px;
  padding: 4px 10px;
  border: 1px solid rgba(227, 201, 130, 0.4);
}

/* 聊天记录主体 */
.page-contact .chat-thread {
  display: flex;
  flex-direction: column;
  gap: 14px;
  padding: var(--spacing-md);
  background:
    radial-gradient(circle at 10% 8%, rgba(227, 201, 130, 0.13) 0, transparent 38%),
    radial-gradient(circle at 92% 78%, rgba(176, 58, 46, 0.08) 0, transparent 34%),
    linear-gradient(180deg, var(--paper-deep) 0%, rgba(245, 233, 211, 0.35) 35%, rgba(245, 233, 211, 0.78) 100%);
  min-width: 0;
}
.page-contact .msg {
  display: flex;
  align-items: flex-end;
  gap: 10px;
  max-width: 88%;
  min-width: 0;
}
.page-contact .msg-agent {
  align-self: flex-start;
}
.page-contact .msg-user {
  align-self: flex-end;
  flex-direction: row-reverse;
}
.page-contact .msg-options {
  align-self: flex-start;
  max-width: 100%;
}
.page-contact .msg-avatar {
  flex: 0 0 36px;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  overflow: hidden;
  border: 2px solid var(--gold);
  background: var(--paper-deep);
  box-shadow: 0 2px 8px rgba(45, 42, 38, 0.08);
}
.page-contact .msg-avatar img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}
.page-contact .msg-bubble {
  position: relative;
  padding: 11px 15px;
  border-radius: 18px 18px 18px 6px;
  background: var(--contact-bubble-agent);
  border: 1px solid rgba(201, 167, 106, 0.28);
  box-shadow: var(--shadow-panel);
  font-size: 14px;
  line-height: 1.7;
  min-width: 0;
  word-break: break-word;
}
.page-contact .msg-user .msg-bubble {
  border-radius: 18px 18px 6px 18px;
  background: var(--contact-bubble-user);
  border-color: rgba(31, 58, 95, 0.14);
}
.page-contact .msg-options .msg-bubble {
  background: var(--contact-bubble-options);
  border-color: rgba(201, 167, 106, 0.38);
  border-radius: 18px 18px 18px 6px;
}
.page-contact .msg-bubble p {
  margin: 0 0 6px;
}
.page-contact .msg-bubble p:last-child {
  margin-bottom: 0;
}

/* 消息内联系快捷标签 */
.page-contact .msg-contacts {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}
.page-contact .contact-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: var(--white-warm);
  border: 1px solid var(--gold);
  border-radius: 999px;
  padding: 5px 12px;
  font-size: 13px;
  font-weight: 600;
  color: var(--blue);
  text-decoration: none;
  transition: border-color var(--transition), color var(--transition), transform var(--transition);
}
.page-contact .contact-chip:hover {
  border-color: var(--red);
  color: var(--red);
  transform: translateY(-1px);
}
.page-contact .chip-icon {
  color: var(--red);
}

/* 消息快捷操作按钮 */
.page-contact .msg-option-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}
.page-contact .option-btn {
  display: inline-flex;
  align-items: center;
  padding: 6px 13px;
  border-radius: 999px;
  background: var(--white-warm);
  border: 1px solid var(--gold);
  color: var(--red);
  font-size: 13px;
  font-weight: 600;
  text-decoration: none;
  transition: background var(--transition), color var(--transition), box-shadow var(--transition);
}
.page-contact .option-btn:hover {
  background: var(--red);
  color: var(--white-warm);
  box-shadow: 0 4px 12px rgba(176, 58, 46, 0.2);
}

/* 正在输入动画 */
.page-contact .msg-typing {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 0 2px 2px;
}
.page-contact .typing-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--gold);
  display: inline-block;
}
.page-contact .typing-text {
  margin-left: 6px;
  font-size: 12px;
  color: rgba(45, 42, 38, 0.6);
}
@media (prefers-reduced-motion: no-preference) {
  .page-contact .typing-dot:nth-child(1) { animation: contactBlink 1.2s infinite; }
  .page-contact .typing-dot:nth-child(2) { animation: contactBlink 1.2s 0.18s infinite; }
  .page-contact .typing-dot:nth-child(3) { animation: contactBlink 1.2s 0.36s infinite; }
  @keyframes contactBlink {
    0%, 60%, 100% { opacity: 0.35; transform: translateY(0); }
    30% { opacity: 1; transform: translateY(-2px); }
  }
}

/* 聊天底部回复条 */
.page-contact .chat-reply {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 16px;
  border-top: 1px solid rgba(201, 167, 106, 0.38);
  background: var(--paper);
}
.page-contact .reply-placeholder {
  flex: 1;
  background: var(--white-warm);
  border: 1px solid rgba(201, 167, 106, 0.5);
  border-radius: 999px;
  padding: 9px 14px;
  font-size: 13px;
  color: rgba(45, 42, 38, 0.68);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.page-contact .reply-send {
  flex: 0 0 auto;
}

/* ============ 客服渠道区 ============ */
.page-contact .contact-channels {
  padding: var(--spacing-xl) 0 var(--spacing-lg);
  background: var(--white-warm);
  border-top: 1px solid rgba(201, 167, 106, 0.45);
  border-bottom: 1px solid rgba(201, 167, 106, 0.45);
}
.page-contact .contact-channels .section-heading {
  text-align: center;
  margin-bottom: var(--spacing-lg);
}
.page-contact .contact-channels .section-heading h2 {
  margin: 4px 0 10px;
  font-family: var(--font-display);
  font-size: 30px;
  letter-spacing: 2px;
  color: var(--ink);
}
.page-contact .contact-channels .section-heading p {
  margin: 0 auto;
  max-width: 560px;
  font-size: 14px;
  line-height: 1.7;
  color: rgba(45, 42, 38, 0.72);
}

/* 渠道卡片 */
.page-contact .channels-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
}
.page-contact .channel-card {
  position: relative;
  background: var(--white-warm);
  border: 1px solid rgba(201, 167, 106, 0.5);
  border-radius: 18px;
  padding: 22px 18px 18px;
  box-shadow: var(--shadow-panel);
  transition: transform var(--transition), box-shadow var(--transition), border-color var(--transition);
  min-width: 0;
  overflow: hidden;
}
.page-contact .channel-card::after {
  content: "";
  position: absolute;
  top: 0;
  left: 50%;
  transform: translateX(-50%);
  width: 64px;
  height: 3px;
  border-radius: 0 0 6px 6px;
  background: var(--gold);
  opacity: 0.7;
  transition: width var(--transition), opacity var(--transition);
}
.page-contact .channel-card:hover {
  transform: translateY(-4px);
  box-shadow: 0 12px 28px rgba(45, 42, 38, 0.10);
  border-color: var(--gold);
}
.page-contact .channel-card:hover::after {
  width: 96px;
  opacity: 1;
}
.page-contact .channel-gold::after { background: var(--gold); }
.page-contact .channel-red::after { background: var(--red); }
.page-contact .channel-blue::after { background: var(--blue); }
.page-contact .channel-green::after { background: var(--green); }

.page-contact .channel-icon {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
  color: var(--white-warm);
  margin-bottom: 12px;
  box-shadow: 0 6px 16px rgba(45, 42, 38, 0.12);
}
.page-contact .channel-gold .channel-icon { background: linear-gradient(135deg, var(--gold-bright), var(--gold)); }
.page-contact .channel-red .channel-icon { background: linear-gradient(135deg, #D05A4C, var(--red)); }
.page-contact .channel-blue .channel-icon { background: linear-gradient(135deg, #315A8E, var(--blue)); }
.page-contact .channel-green .channel-icon { background: linear-gradient(135deg, #2E9A6E, var(--green)); }

.page-contact .channel-label {
  margin: 0 0 2px;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: rgba(45, 42, 38, 0.55);
}
.page-contact .channel-card h3 {
  margin: 0 0 10px;
  font-family: var(--font-display);
  font-size: 22px;
  letter-spacing: 1px;
  color: var(--ink);
}
.page-contact .channel-link {
  display: inline-block;
  font-size: 14px;
  font-weight: 600;
  color: var(--blue);
  text-decoration: none;
  word-break: break-all;
  border-bottom: 1px dashed rgba(31, 58, 95, 0.3);
  padding-bottom: 1px;
  margin-bottom: 6px;
  transition: color var(--transition), border-color var(--transition);
}
.page-contact .channel-link:hover {
  color: var(--red);
  border-color: var(--red);
}
.page-contact .channel-strong {
  margin: 2px 0 8px;
  font-size: 16px;
  font-weight: 700;
  color: var(--ink);
  line-height: 1.5;
}
.page-contact .channel-note {
  margin: 8px 0 0;
  font-size: 13px;
  line-height: 1.65;
  color: rgba(45, 42, 38, 0.66);
  border-top: 1px dashed rgba(201, 167, 106, 0.35);
  padding-top: 8px;
}

/* 渠道视觉图 + 状态条 */
.page-contact .channels-visual {
  display: flex;
  flex-direction: column;
  gap: 16px;
  margin-top: var(--spacing-lg);
  background: var(--paper-deep);
  border-radius: 20px;
  padding: 16px;
  border: 1px solid rgba(201, 167, 106, 0.3);
}
.page-contact .channels-visual-figure {
  flex: 0 0 auto;
  width: 100%;
  border-radius: 14px;
  overflow: hidden;
  border: 2px solid var(--gold-bright);
}
.page-contact .channels-visual-figure img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}
.page-contact .channels-visual-caption {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 10px;
  justify-content: center;
  min-width: 0;
}
.page-contact .caption-title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 22px;
  color: var(--ink);
  letter-spacing: 1px;
}
.page-contact .channels-visual-caption p {
  margin: 0;
  font-size: 14px;
  line-height: 1.7;
  color: rgba(45, 42, 38, 0.72);
}

/* 状态条 */
.page-contact .status-strip {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 10px;
  margin-top: 6px;
}
.page-contact .status-item {
  background: rgba(255, 249, 240, 0.72);
  border-radius: 12px;
  padding: 10px 12px;
  text-align: center;
  border: 1px solid rgba(201, 167, 106, 0.25);
}
.page-contact .status-num {
  display: block;
  font-family: var(--font-display);
  font-size: 24px;
  font-weight: bold;
  line-height: 1.2;
  color: var(--red);
}
.page-contact .status-label {
  display: block;
  font-size: 12px;
  margin-top: 2px;
  color: rgba(45, 42, 38, 0.66);
}

/* ============ 联系表单区 ============ */
.page-contact .contact-message {
  padding: var(--spacing-xl) 0;
  background:
    radial-gradient(circle at 15% 20%, rgba(201, 167, 106, 0.12) 0, transparent 32%),
    linear-gradient(180deg, var(--white-warm), var(--paper));
}
.page-contact .message-layout {
  display: grid;
  grid-template-columns: 1fr;
  gap: var(--spacing-lg);
  align-items: start;
}
.page-contact .message-intro .section-kicker {
  margin-bottom: 6px;
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 1px;
  color: var(--red);
  text-transform: uppercase;
}
.page-contact .message-intro h2 {
  margin: 0 0 12px;
  font-family: var(--font-display);
  font-size: 30px;
  letter-spacing: 2px;
  color: var(--ink);
}
.page-contact .message-intro p {
  margin: 0 0 18px;
  font-size: 14px;
  line-height: 1.75;
  color: rgba(45, 42, 38, 0.74);
}
.page-contact .message-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.page-contact .message-steps li {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
  color: var(--ink);
  background: rgba(255, 249, 240, 0.7);
  border: 1px dashed rgba(201, 167, 106, 0.6);
  border-radius: 12px;
  padding: 10px 14px;
  transition: border-color var(--transition), background var(--transition);
}
.page-contact .message-steps li:hover {
  border-color: var(--gold);
  background: var(--white-warm);
}
.page-contact .step-num {
  flex: 0 0 24px;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: var(--red);
  color: var(--white-warm);
  font-size: 13px;
  font-weight: bold;
  display: flex;
  align-items: center;
  justify-content: center;
}

/* 表单面板 */
.page-contact .form-panel {
  position: relative;
  background: var(--white-warm);
  border-radius: 22px;
  border: 1px solid rgba(201, 167, 106, 0.6);
  box-shadow: 0 18px 40px rgba(45, 42, 38, 0.07);
  padding: 24px 20px;
  min-width: 0;
  overflow: hidden;
}
.page-contact .form-panel::before {
  content: "";
  position: absolute;
  top: 0;
  left: 20px;
  right: 20px;
  height: 3px;
  background: linear-gradient(90deg, var(--red), var(--gold-bright));
  border-radius: 0 0 8px 8px;
}
.page-contact .msg-sent-toggle {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}
.page-contact .form-sent {
  display: none;
  text-align: center;
  padding: 30px 10px;
}
.page-contact .msg-sent-toggle:checked ~ .form-sent {
  display: block;
}
.page-contact .msg-sent-toggle:checked ~ .form-fields {
  display: none;
}
.page-contact .sent-mark {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  background: linear-gradient(135deg, #2E9A6E, var(--green));
  color: var(--white-warm);
  font-size: 26px;
  font-weight: bold;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 14px;
  box-shadow: 0 8px 20px rgba(30, 111, 80, 0.25);
}
.page-contact .form-sent h3 {
  margin: 0 0 8px;
  font-family: var(--font-display);
  font-size: 24px;
  color: var(--ink);
}
.page-contact .form-sent p {
  margin: 0 0 20px;
  font-size: 14px;
  line-height: 1.75;
  color: rgba(45, 42, 38, 0.72);
}
.page-contact .form-sent .btn {
  display: inline-flex;
}

/* 表单控件 */
.page-contact .form-fields {
  display: flex;
  flex-direction: column;
  gap: 16px;
  padding-top: 8px;
}
.page-contact .field-row {
  display: grid;
  grid-template-columns: 1fr;
  gap: 14px;
}
.page-contact .field {
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-width: 0;
}
.page-contact .field label {
  font-size: 13px;
  font-weight: 600;
  color: var(--ink);
}
.page-contact .field input,
.page-contact .field select,
.page-contact .field textarea {
  width: 100%;
  padding: 11px 13px;
  background: var(--paper);
  border: 1.5px solid var(--gold);
  border-radius: 12px;
  font-family: var(--font-body);
  font-size: 14px;
  color: var(--ink);
  transition: border-color var(--transition), box-shadow var(--transition), background var(--transition);
  box-sizing: border-box;
}
.page-contact .field input::placeholder,
.page-contact .field textarea::placeholder {
  color: rgba(45, 42, 38, 0.45);
}
.page-contact .field input:focus,
.page-contact .field select:focus,
.page-contact .field textarea:focus {
  outline: none;
  border-color: var(--gold-bright);
  background: var(--white-warm);
  box-shadow: 0 0 0 4px rgba(201, 167, 106, 0.18);
}
.page-contact .field textarea {
  resize: vertical;
  min-height: 104px;
  line-height: 1.6;
}
.page-contact .form-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
  margin-top: 4px;
}
.page-contact .send-btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}
.page-contact .send-btn::after {
  content: "→";
  font-size: 16px;
  line-height: 1;
}
.page-contact .form-hint {
  margin: 0;
  font-size: 12px;
  line-height: 1.6;
  color: rgba(45, 42, 38, 0.52);
  flex: 1;
  min-width: 200px;
}

/* ============ 常见问题 + 服务承诺 ============ */
.page-contact .contact-support {
  padding: var(--spacing-xl) 0;
  background: var(--paper-deep);
  border-top: 1px solid rgba(201, 167, 106, 0.5);
  border-bottom: 1px solid rgba(201, 167, 106, 0.5);
}
.page-contact .support-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 20px;
}
.page-contact .faq-guide,
.page-contact .promise-panel {
  margin: 0;
  background: var(--white-warm);
  border: 1px solid rgba(201, 167, 106, 0.45);
  border-radius: 20px;
  padding: 26px 22px;
  box-shadow: var(--shadow-panel);
}
.page-contact .panel-label {
  display: inline-block;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: var(--red);
  background: var(--contact-red-soft);
  border-radius: 999px;
  padding: 4px 12px;
  margin-bottom: 12px;
}
.page-contact .faq-guide h2,
.page-contact .promise-panel h2 {
  margin: 0 0 12px;
  font-family: var(--font-display);
  font-size: 24px;
  letter-spacing: 1px;
  color: var(--ink);
}
.page-contact .faq-guide > p,
.page-contact .promise-panel > p {
  margin: 0 0 18px;
  font-size: 14px;
  line-height: 1.75;
  color: rgba(45, 42, 38, 0.72);
}
.page-contact .faq-list {
  list-style: none;
  margin: 0 0 20px;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.page-contact .faq-list li {
  position: relative;
  padding-left: 20px;
  font-size: 14px;
  line-height: 1.6;
}
.page-contact .faq-list li::before {
  content: "◆";
  position: absolute;
  left: 0;
  top: 1px;
  font-size: 11px;
  color: var(--gold);
}
.page-contact .faq-list a {
  color: var(--blue);
  text-decoration: none;
  border-bottom: 1px dashed rgba(31, 58, 95, 0.35);
  transition: color var(--transition), border-color var(--transition);
}
.page-contact .faq-list a:hover {
  color: var(--red);
  border-color: var(--red);
}
.page-contact .faq-guide .btn {
  display: inline-flex;
}

/* 服务承诺步骤 */
.page-contact .promise-steps {
  list-style: none;
  margin: 0 0 20px;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.page-contact .promise-steps li {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  background: var(--paper);
  border-radius: 14px;
  padding: 12px 14px;
  border: 1px solid rgba(201, 167, 106, 0.3);
}
.page-contact .promise-num {
  flex: 0 0 30px;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: linear-gradient(135deg, #D05A4C, var(--red));
  color: var(--white-warm);
  font-family: var(--font-display);
  font-size: 16px;
  font-weight: bold;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 10px rgba(176, 58, 46, 0.2);
}
.page-contact .promise-steps strong {
  display: block;
  font-size: 15px;
  color: var(--ink);
  margin-bottom: 3px;
}
.page-contact .promise-steps p {
  margin: 0;
  font-size: 13px;
  line-height: 1.65;
  color: rgba(45, 42, 38, 0.7);
}
.page-contact .promise-foot {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 14px;
}
.page-contact .promise-note {
  margin: 0;
  font-size: 13px;
  line-height: 1.7;
  color: rgba(45, 42, 38, 0.7);
}
.page-contact .promise-note a {
  color: var(--blue);
  text-decoration: none;
  border-bottom: 1px dashed rgba(31, 58, 95, 0.35);
  transition: color var(--transition), border-color var(--transition);
}
.page-contact .promise-note a:hover {
  color: var(--red);
  border-color: var(--red);
}

/* ============ 响应式断点 ============ */
@media (min-width: 560px) {
  .page-contact .chat-titlebar h1 {
    font-size: 42px;
  }
  .page-contact .status-strip {
    grid-template-columns: repeat(4, 1fr);
  }
  .page-contact .field-row {
    grid-template-columns: 1fr 1fr;
  }
  .page-contact .channels-visual {
    flex-direction: row;
    align-items: center;
  }
  .page-contact .channels-visual-figure {
    width: 300px;
  }
}

@media (min-width: 768px) {
  .page-contact .contact-hero {
    padding-top: calc(var(--spacing-lg) + 28px);
  }
  .page-contact .chat-titlebar {
    flex-direction: row;
    align-items: center;
    text-align: left;
    gap: 20px;
  }
  .page-contact .chat-titlebar-seal {
    width: 92px;
    height: 92px;
  }
  .page-contact .chat-titlebar-seal .seal-ring {
    width: 68px;
    height: 68px;
    font-size: 32px;
  }
  .page-contact .chat-titlebar-text {
    flex: 1;
  }
  .page-contact .online-badge {
    align-self: flex-start;
    margin-top: 46px;
  }
  .page-contact .channels-grid {
    grid-template-columns: repeat(2, 1fr);
    gap: 18px;
  }
  .page-contact .chat-thread {
    padding: 26px;
  }
  .page-contact .msg {
    max-width: 78%;
  }
  .page-contact .msg-options {
    max-width: 92%;
  }
  .page-contact .message-layout {
    grid-template-columns: 0.85fr 1.15fr;
    gap: 40px;
  }
  .page-contact .support-grid {
    grid-template-columns: 1fr 1fr;
    gap: 24px;
  }
}

@media (min-width: 1040px) {
  .page-contact .channels-grid {
    grid-template-columns: repeat(4, 1fr);
    gap: 18px;
  }
  .page-contact .channels-visual {
    padding: 22px;
    gap: 24px;
  }
  .page-contact .msg {
    max-width: 72%;
  }
  .page-contact .form-panel {
    padding: 30px 28px;
  }
  .page-contact .faq-guide,
  .page-contact .promise-panel {
    padding: 32px 30px;
  }
}

/* 减少动画偏好 */
@media (prefers-reduced-motion: reduce) {
  .page-contact .channel-card,
  .page-contact .contact-chip,
  .page-contact .option-btn,
  .page-contact .channel-link,
  .page-contact .faq-list a,
  .page-contact .promise-note a {
    transition: none;
  }
  .page-contact .typing-dot {
    animation: none;
  }
}